Refund policy

Thank you for shopping at Nuovah!

Due to the personal hygiene nature of press-on nails and beauty products, we have specific return guidelines to ensure product safety and sanitation.

1. Non-Returnable Items & Hygiene Policy

Due to personal care and hygiene reasons, all press-on nails, adhesive tabs, and nail glues are strictly non-returnable and non-refundable once opened, used, or tried on.

2. Sizing Disclaimer

Please measure your nail sizes carefully using our Size Guide before placing an order. We are not responsible for returns, exchanges, or refunds resulting from incorrect size selections made by the customer.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If your item arrives damaged, defective, or if you receive the wrong product, please contact us immediately within 48 hours of delivery at support@nuovah.com with:

Your Order Number
Clear photos/videos showing the issue/damage

Once verified, we will arrange a free replacement or a full refund for you immediately.

4. Eligible Returns (Unopened Packages Only)

If you wish to return an unopened and unused product in its original condition (with sealed packaging and tags intact):

You have 14 days from the date of delivery to request a return.
Customers are responsible for all return shipping costs for change-of-mind returns, unless the return is due to our error (damaged/wrong item).
To request a return, please contact support@nuovah.com to obtain the correct return warehouse address. Items sent back without prior authorization will not be accepted.

5. Order Cancellations

Orders can only be canceled within 1 hour after placement. Once the order has been processed, custom-made, or shipped, it cannot be canceled.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5–10 business days.